Here Comes The Sun...

Hello there.

Today, I was having to work double-duty to cover for another supervisor on her accounts and manage her people with workload as well.  No major catastrophes, but the day kind of ended up with me having to be on here till 7 or after.  Since I was on here at 7 a.m., that makes for a rather long day.  At 4:30ish, I'm getting ready to log off, Operations decides that they are having a crisis and needs an MT to type documents for this doctor because he is wanting his files back.  The account belongs to India in-house team, but they're in bed asleep, right?  Its the dead of the night over there.  About the same time Operations hit me up, the customer service Rep was hitting me up asking if I knew of a couple of MTs that could type up these documents, obviously late. and the doctor was bitchin'. 

First off, I am not in charge of the MT's (medical transcriptionists); I am in charge of FQA but that girl was out due to pregnancy; in fact she was going to hospital today to be checked and for possible admission.  Does anybody know what the plan is when the right hand woman is gone?  No...

I found two willing MTs, however unfamiliar with the accounts, so I pulled them typed samples out of Scribe, and helped them as best I could.  I told them to upload the documents to us (the FQA team).  One of the MTs was having a hard time with pediatric 'terminology' to include major medical terms.  He also talks a little fast to me.  I had FQA proof them, and I think the last file was uploaded at 5 p.m. sharp! hahaha, talk about a deadline.  There were no blanks left in these documents.  This was for a doctor's office in California.  We are good, yes we are!

I felt bad for the customer service Rep, even though my immediate supervisor told me I should not have gotten involved; its hard not to get involved when two people are asking you to help.  I called another supervisor for direction because somebody has to be in charge of the one whose out having a baby right? Well you would think so...I told my immediate supervisor that I would not do this again...! Operations only got involved too, both of us trying to help with the situation due to the supervisor of the MTs being out.  Somebody had better put some protocol in place on issues like this, because I refuse to overextend myself again, especially if the doctor complains about the files! Lets hope they were to his satisfaction.  We'll know for sure tomorrow.

and tomorrow ... the same chicka is off again, so I will be performing slave duty for her on top of my usual and customary responsibilities.  We always get slammed on Thursdays and Fridays...Maybe I'll call in sick tomorrow and wouldn't my immediate supervisor love that? yeah baby, yeah...Vacation bells are ringing!