Can you not read as you type along? I know when I was doing transcription work I immediately knew that I typed something wrong and would fix it right then. If the formatting was off when you viewed it you would see if and fix it. I don't know what breed of new MTs are out there, but they seem to be scatterbrained and just don't care about the quality of their documents. I guess they assume that quality assurance is going to fix all their mistakes for them, and at some point they will just magically become perfect themselves.
Outside of this blunder "Loratadine 10 mg 1 toe a day as needed for allergies." (tab). Here is another one pointed out to me by my FQA (final quality assurance). "There are erythematous reasons on the lateral knee." (lesions)
Reality is that they best get their shit together. Can you imagine typing this and just leaving it in a report?
There is no excuse for these US MTs to be making such stupid and avoidable errors. However, its not just the MTs, its the Quality Assurance staff too letting stuff slip through, not following dossier instructions or checklists. Every MT has to pass an audit, and so does FQA staff, and they need to maintain a 98% standard. Some do, some do not, if given another chance to bring up their audit within 2 weeks, they either maintain the 98% or lose their job. We are not messing around with sloppy, you either do the job, or you cannot do the job. I think most people assume transcription is just easy, but there is way more involved than you might think. There are client specifics, templates to follow, manipulating equipment, its not for the ADD type or those thinking its easy money.
I have a QA person (IC independent contractor) right now who is just uploading documents for the sake of line count or bottom-line, money per line. Granted she is not making a fortune at it, but there is no excuse for lack of personal integrity, in person or at your job; I mean where is your moral compass?
Can I prove she is not proofing them? that was a question posed by my boss, and I told her to do the math.
If you have 59 documents and you upload them in 45 minutes, do you think that is feasibly possible? or if you have 16 documents, a few of which are long DDS reports, and you upload all those in 6 minutes, would one assume you've read them? I think not. Most of these were done in a platform which requires you to preview the document before upload, not to mention just the time it takes to open the document and proof it all the way through depending on the length of the voice file. If, in one of those six documents per se, it is a 14 minute report, tell me how is it possible that she can not only upload that report, but also 15 more in six minutes?
She must be a super hero, and quite frankly she is getting ready to crash and burn. I am going to put an end to her little party. Due to my suspicions for files being uploaded 3 days in such a manner, another audit was conducted, and she failed so my suspicions were indeed correct in that she was not doing her job. Even worse, when asked by me before even getting an audit as to how quickly she was doing this work, she was asked point blank if she was pulling rosters to confirm patient info, previewing these documents, looking at all the tabs to make sure that all data is correct, proof the content, and her answer was a resounding 'Yes.' I thought to myself LIAR, LIAR, there is no way in hell, and I am going to prove it, which I did. She mainly worked evening shift, so in conferring with the evening shift manager I was informed that she goes through files really quick and obviously she has been doing this a while without anybody taking close notice. Shame on us for not getting her sooner. She has been lucky and gotten files which were good MT files to begin with more than likely.
What nailed her coffin was when I had to go behind her and correct three lengthy DDS reports because she neglected to do her job, and lied to me point blank. If those documents had reached the client, who is a very influential one (people have gotten fired over this client due to quality issues), the company would be called on the lack of quality, which could result in a potential client loss and employee or IC firing.
Yes I will take great satisfaction in this IC being fired, and I don't feel she should be paid for any of those documents she proofed last Sunday, Monday and Tuesday but that's not my call. I hope to God she doesn't draw unemployment because that would be more money for doing nothing. Outside of her lack of job duties being performed satisfactorily, she has done a few unsavory things such as make slurs against our IT department, missing work at her scheduled times, storytelling and trying to go above immediate supervisor's heads to my boss and the HR boss stating she has no work. She has pissed me off for the last time, and has annoyed others, but what it boils down to is the fact that for the job she was hired she has knowingly failed to do it and she knows it. She has uploaded documents without even a glance at them, and then sent emails asking why there is no more work for her? I would love to hear her explanation for her lack of doing her job when the documents are presented to her.
Seriously, her work ethic is not worth dog shit and its too bad I won't get to face off and tell her just exactly this...
YOU ARE FIRED!!!!!
